Returns

If you are not fully satisfied with your product, you have up to 14 working days after the day of delivery of your order to return the product and receive a refund, provided that the returned product is in the same condition as it was in upon your receipt. This means that the product should not be damaged, soiled, washed, altered or worn (other than to try it on) and that any labels or tags should be intact. Please kindly note that returns with signs of use will be rejected. You will be responsible for the cost of returning the product to us.

Upon receipt of the returned product, we will fully examine it and notify you of your right to a refund via e-mail within a reasonable period of time (and in any case, no later than within 14 days of receiving your returned product and the completed Return form). We will provide a refund trying to use the same method used to make the payment. Should you have any questions concerning the return of our products, don't hesitate to contact us at info@sondeflor.com

How to return?

  1. Fill in our product Return form online at https://sondeflor.myreturnscenter.com/, or print and complete the one included bellow.
  2. Pack the product that you want to return in a suitable package bag/box. Don't forget to add a paper Return form, if you didn't fill the online one.
  3. Send the package to the following address:

Contact Person: Indre Statke

UAB "Sondeflor"

Radvilu dvaro g. 4,

LT-48320 Kaunas

Lithuania

 

We recommend that you send your returns via a tracked delivery service. We will not accept responsibility for lost packages.